QDOS Assistance

Your Complete Accident Assistance Service Since 2004

Established in 2004, QDOS Assistance have been providing their customers with an unparalleled service for nearly 20 years.

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Welcome

About us

Welcome to QDOS Accident Assistance part of the QDOS Assistance Group.

We have been helping customers with their road traffic accidents since 2004, keeping them mobile and arranging their vehicle repairs with no excess to pay.  We pride ourselves in our technical expertise delivered through our highly trained staff who can offer the best advice in the aftermath of an accident.

Our Promises

  • We will provide outstanding customer service and support
  • Your claims handler will be trained to the highest level of technical expertise.
  • We will ensure that your claim is handled with care and diligence
The QDOS Assistance Group also comprises of:

QDOS Insurance Services provides the group with a 24/7 capability allowing you to access our services at any time of the day or night.

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QDOS Law

If the at-fault insurance company are not settling your claim in full or in a timely manner, QDOS law gives the assistance group the ability to issue proceedings on your behalf to ensure that you get the best possible settlement.

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Contact us to see how we can help you!
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QDOS Accident

Had an Accident?

Having an accident can be a stressful time and you may find that you are not sure what to do for the best as you do not want it to affect your insurance policy and count against your no claims bonus.  Make QDOS your first call following an accident and we can talk you through your options.

Most of our customers who have had an accident that was not their fault can benefit from our repair scheme where they do not have to pay your excess or claim off their own insurance policy for the cost of putting their vehicle back on the road.  We may also be able to provide replacement hire car at no up-front cost to you.

Call us today on 0800 093 0982 for free no obligation advice on how we may be able to assist you with your claim.

Partner with us

We provide our services to a wide range of businesses.  We see ourselves as an extension of your brand and through the QDOS assistance group we can offer a full end to end solution for your clients.

To enquire about working with us, email us on enquiries@qdosassist.co.uk.

Vehicle Repairers

We offer a credit repair and hire service, providing your customers with mobility after an accident and paying your repair invoice within 48 hours.

Insurance Brokers/MGA’s

We provide a full 24/7 end to end claims handling solution for your clients, with exceptional customer service and the desire and ability to win more cases than anybody else, we see ourselves as part of your team. 

Dealerships

We provide your clients with a bespoke 24/7 helpline helping you to retain your customers and direct them back into your dealership following an accident.  We see ourselves as an extension of your brand meeting the service standards that you would expect.

Recovery Agents

If you are a recovery agent who utilises the APEX system we can look to add you onto our approved recovery network for the QDOS Assistance Group.  We can also assist customers who’s car you collect that have been involved in an accident providing them with mobility solutions.

Our Services

We can offer a number of services following an accident that was not your fault. These include:

Roadside Recovery & Safe Storage

If your vehicle is immobile as a result of the accident, we can offer a full recovery solution powered by the QDOS Breakdown nationwide network of recovery agents.

We can take your vehicle into safe storage ready for assessment by an independent engineer.

Credit Hire

If your vehicle is unroadworthy after the accident or in for repairs, subject to our criteria, we can offer you a replacement hire vehicle of a similar standard and type as your own at no up-front cost to you.  With a combination of our own fleet and a range of hire partners can supply cars, vans, motorcycles, taxis and even specialist vehicles where required.

Repair Network

Our fully audited repair network covers the whole of the United Kingdom and in most cases can supply a booking in date for repairs within 72 hours following authority.  All of our repairers carry the British Kitemark or manufacturer approval and work to strict SLAs to ensure that your vehicle is returned to its pre-accident condition.

Credit Repair

This service enables us to arrange the repairs to your car without having to claim off your own insurance policy.  Once we are happy that the accident was not your fault we can authorise and fund your repairs on your half and recover the cost of these from the at fault parties’ insurance company.

Out of Pocket Expenses

You may incur other losses as a result of your accident that you would like to be reimbursed for.  These can include loss of earnings, taxi and train fares or anything else reasonably incurred as a result of the accident.  Our team can help to recover these expenses for you as part of our service.

Litigation

If the other party will not accept liability or will not pay out your reasonably incurred losses in full and we believe your case has reasonable prospects of success, you will have access to our group solicitor firm – QDOS Law.  This provides access to a solicitor who specialises in Road Traffic Accidents and will be instantly familiar with your case.

client testimonials

What Our Customers Think

It’s fair to say that our customers rate us very highly, which motivates us to continually improve and innovate to keep them happy.

Contact Us

0800 093 0892
newclaims@qdosassist.co.uk
1st Floor, Barfield House,
24-28 Alderley Road,
Wilmslow, Cheshire,
SK9 1PL

Sales Team Business Hours:
Mon-Fri: 9am to 6pm
Saturday: 9am to 1pm
Sunday: Closed