End to End Claims Handling - Fault or Non Fault

Our highly experienced claims team will support your customers through the entire claims process, delivering an unparalleled level of service.

Benefits Include

  • First Notification of Loss
  • Vehicle Recovery & Storage
  • Guaranteed Repairs Carried Out at a QDOS Approved Repairer
  • Specialist Personal Injury Assistance & Rehabilitation
  • Ongoing Mobility Options Including Low Cost Hire for Third Party Intervention Customers
  • Uninsured Loss Recovery
  • Vigilant Anti-Fraud Processes
  • Accurate Real-Time Management Information
  • Measurable Claims Cost Reduction
  • Free Incident Reporting App

Updates throughout the claim process keep you and your customers fully informed, every step of the way.

Supporting Your Brand and Driving Customer Retention

Third Party Assistance

Proactive approach ensuring high capture rate resulting in significant reduction in overall claim costs.

Initial contact attempt within 15 minutes of instruction, with further attempts as agreed in our service level agreement.

Benefits Include

  • Vehicle Recovery & 48 Hour Free Storage
  • Guaranteed Repairs Carried Out at a QDOS Approved Repairer
  • Reduced Key-to-Key Times
  • Accurate Real-Time Management Information
  • Low Cost Vehicle Hire
  • Fixed Fee Personal Injury Assistance & Rehabilitation
  • Brand Promotion

Promoting Your Brand and Protecting Your Interests

Repair Management

Our fully audited approved network caters for all repairs, from the heaviest accident damage to the smallest smart repair. We can arrange repairs to any vehicle including cars, motorcycles, LCV, HGV and specialist vehicles such as caravans and motorhomes.

Benefits Include

  • 24/7 Recovery & Secure Storage
  • Guaranteed Repairs Carried Out at a QDOS Approved Repairer
  • Flexible Repair Payment Terms
  • Accurate Real-Time Management Information
  • Shortest Possible Key to Key Times
  • Repacement Hire Vehicle Options
  • Agreed Parts & Paint Supply Policy
  • Independent Vehicle Inspections

All our repairer partners carry Manufacturer Approval, PAS 125 or BS10125 accreditation. All are CAPS or equivalent enabled and are inspected and approved by ourselves and work to our strict service level agreement.

Delighting Customers and Exceeding Expectations

Vehicle Hire

Our hire vehicle supply chain spans the entire United Kingdom increasing availability and reducing delivery times.

Our range includes all types of car and commercial vehicles as well as specialist vehicles such as refrigerated vans, dual controlled cars, taxis and motorcycles.

Benefits Include

  • Credit Hire
  • Low Cost Hire Options Available for Third Party Intervention Customers
  • Timed Delivery to Your Chosen Destination
  • Long/Short Term Private Hire for Any Vehicle
  • Local Authority Licenced Taxis
  • Concept Hire - Generate Income by Utilising Your Own Vehicles. A Proven Way to Protect Your Brand and Enhance Customer Experience

Vehicle Hire Solutions On Demand

Fleet Management

We will tailor a bespoke package to fulfil your requirements.

Our specialist team will work with you to devise a program that dovetails perfectly with your operation. Our technology-driven process puts you firmly in control, delivers measurable cost saving and improved efficiency.

Benefits Include

  • Comprehensive Claims Management
  • Third Party Assistance
  • Recovery and Secure Storage
  • Nationwide Repair Network
  • Ongoing Mobility Options
  • Fleet Telematics
  • Real Time Management Information
  • Personal Injury and Rehabilitation
  • Free Incident Reporting App
  • Lowest Key-to-Key Times
  • Defleet Service
  • Cost & Time Saving Mobile Repair Service
  • Drivers Records & Vehicle Maintenance

Minimising Vehicle Downtime and Controlling Costs

Legal Expenses Insurance

We offer a diverse range of legal expenses insurance products to suit your business requirements.

Benefits Include

  • Fully Underwritten Insurance Policy
  • Recovery of Your Customers Uninsured Losses
  • Options With or Without Personal Injury Cover Available
  • Optional 14 Day Guaranteed Hire Vehicle
  • 24/7 Claims Reporting Helpline
  • Free Incident Reporting App
  • Whitelabel Service Available

Reliable Insurance to Support Your Claim

Vehicle Breakdown Insurance

QDOS Assistance understand the impact a vehicle breakdown can have on your day to day business and offer reliable cost-effective breakdown cover for private consumers and fleets of all sizes.

Benefits Include

  • Large Cost Savings Against Established Brands
  • Voluntary Excess Available
  • Mis-fuelling Cover
  • Cover Provided for Mechanical & Electrical Breakdown
  • UK and European / Single Trip Cover Options

We Keep Vehicles Moving

Personal Injury

Our expert claims handlers will support your customer through the entire personal injury claims process.

Benefits Include

  • A Panel of Carefully Selected Specialist Solicitors
  • Ongoing Physiotherapy and Rehabilitation
  • Reclaim Loss of Earnings
  • Simple Online Claim Registration

Providing Help When It's Most Needed

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